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is the Raymond E. Mason Chair and Director of The Global Supply Chain Forum, Fisher College of Business, The Ohio State University. Dr. Lambert has served as a faculty member for over 500 executive development programs in North and South America, Europe, Asia and Australasia. He is the author or co-author of seven books and more than 100 articles. Dr. Lambert's expertise includes the facilitation of partnership sessions, process assessments and process implementation. He holds an honors BA and MBA from the University of Western Ontario and a Ph.D. from The Ohio State University.
is an Associate Professor at Universidad de San Andres in Buenos Aires, Argentina. He has conducted cross-functional assessments to benchmark an organization's practices with best practices and prioritize improvement opportunities. Sebastián has participated in executive training in Australasia, Europe and North and South America in English and Spanish. He had more than 10 years of experience in industry prior to earning his Ph.D. from The Ohio State University. He has an MBA from IAE -Universidad Austral and BA in MIS from Universidad CAECE.
is an Associate Professor in the Fisher College of Business at The Ohio State University. She has experience implementing the supply chain management processes with several companies and has taught in executive development programs focused on the implementation of supply chain management. Her prior work experience is in the automotive, paper and packaging, and third-party logistics industries. Dr. Croxton holds a BS from Northwestern University and a Ph.D. from MIT.
is an Associate Professor in the Fisher College of Business at The Ohio State University. His expertise includes the facilitation of partnership sessions designed to build high performance business relationships and conducting assessments using the assessment tools. He received a BSBA in Business Logistics and Marketing from John Carroll University and a Ph.D. in Business Logistics from the University of Maryland.
is a Professor of logistics and Supply Chain Management, and Co-Director, Center for Supply Chain Management at Rutgers University. He is also, the chairman of the Reverse Logistics Executive Council, a professional organization devoted to the improvement of reverse logistics practices; and the E-Business Supply Chain Council, an organization that provides understanding of Internet technologies. He received his Ph.D. from Michigan State University.
is a Professor in the Fisher College of Business at The Ohio State University. His research interests focus on manufacturing flow management, supply chain integration and extending lean concepts to the supply chain. He received his Ph.D. in Marketing and Logistics from Michigan State University, an MBA from the University of Kentucky, and a BS in Business Administration from the University of Evansville.
is a Professor of Business at SUNY, Brockport. He received his BS in Environmental Health and his MBA from East Carolina University, a MBA and a Ph. D. in Marketing from The Ohio State University. He was a member of the research team that developed the partnership model and he has facilitated sessions using the model with Colgate-Palmolive, Masterfoods USA, and Wendy's International.
is an Assistant Professor of Supply Chain Management at Rutgers University. His research deals with managing work structure in the supply chain and, implementing and sustaining the supply chain management processes. He received a BS in International Business and a MBA from the University of Nevada, Reno, and a Ph.D. from The Ohio State University.
Table of contents
and book chapter Samples
- Supply Chain Management
- The Customer Relationship Management Process
- The Supplier Relationship Management Process
- The Customer Service Management Process
- The Demand Management Process
- The Order Fulfillment Process
- The Manufacturing Flow Management Process
- The Product Development and Commercialization Process
- The Returns Management Process
- Conducting Assessments of the Supply Chain Management Processes
- Mapping for Supply Chain Management
- Lean Thinking and Supply Chain Management
- Implementing and Sustaining the Supply Chain Management Processes
- Developing and Implementing Partnerships in the Supply Chain
- Supply Chain Management Performance Measurement
- Supply Chain Management: The Next Steps